Reporting

Reporting for Us and You

We take our commitment to you very seriously. If we can’t measure the level of service we deliver we simply can’t know if we are achieving it.

 

Executive Level Reports

As our client, you have access to monthly interactive reports concerning your network and our service – reports include information like:

  • Which of your employees turns in the most issues and what are those issues
  • How long does it take us to respond to an issue
  • How long does is it take for us to resolve an issue
  • What is your overall network health
  • Are all your systems patched and updated properly