Safe Network Solutions is the premier IT Partner for Nashville.
The Safe Network Solutions team has been proudly serving Nashville Businesses since 2006. Our office is moments away from downtown Nashville and the surrounding areas of Brentwood, Franklin, Smyrna, Murfreesboro, Mt. Juliet, and Hendersonville. See what makes our team so special.
The team at Safe Network Solutions lives by our core values every day with every client and peer interaction. These core values drive our processes for hiring and promotion decisions within the organization. By communicating our values to our team, and living those values every day, we know we have the right people in place to keep our clients happy.
As a Managed Service Provider, these core values provide a framework for every client engagement. Because these values are so important to our organization, we wanted to spend some time sharing those principals with you. We hope you see these in our actions when working with your organization.
Hunger for Results
We are a team built on trust, constructive in conflict, concise in commitment, and linked in accountability.
Synonyms: Partnership, Synergy, Cooperation, Collaborative, Responsive
What it is:
- Helping others achieve goals
- Believing in each other
- Saying what you mean
- Doing what you say
- Open & Honest
- Confidence in the team
- Continuous improvement
What it isn’t:
- Self-serving
- Detached
- Disinterested
- “Not my problem”
- Shifting blame
- Discordant
- Getting ahead at any price
- Keeping the status quo
Examples:
- Offering to take “on-call” for someone else when a conflict arises
- Working with a vendor to discover root cause of a problem – even if we are the cause
- Holding each other fiercely accoutable for things we said we would do
Listen and Seek to Understand
We are a team intent on listening to others; working to understand their position / pain / need / expectations.
Synonyms: Attentive, Empathetic, Observative, Perceptive
What it is:
- Others-Focused
- Hearing the meaning behind the words
- Active listening
- Hypothesizing and not assuming
What it isn’t:
- Gnorant
- Disinterested
- “Not my problem”
- Me-Focused
- “I’m the expert, listen to me”
- Jumping to conclusions
Examples:
- Actively listening and repeating back the request to convey understanding
- Hearing details that others don’t (understanding more than IT needs – know the person)
- Open mind when hypothesizing on potential causes and solutions
- The ability to listen and respond in a calculated yet empathetic way to make the other person feel heard and respected
Humble Yet Confident
We are a team humble in thought and confident in action.
Synonyms: Modest, Respectful, Teachable, Assured, Knowledgeable, Centered
What it is:
- Hypothesizing and not assuming
- Knowing what you know and don’t know
- Seeing people as ends and NOT means to an end
- Being graceful when you’re wrong
- Being graceful when you’re right
What it isn’t:
- Reluctant to share your opinion
- Timid and withdrawn
- Defensive
- Egocentric
- Being unteachable
- Lack of self-worth
- Too much self-worth
Examples:
- Provide answers in a cohesive and understanding way; open to learning and constructive criticism
- Open to admitting mistakes, recognize what you don’t know, and speak up about it
- Jovial winner, but equally humble in defeat
Thirst for Growth
We are a team with an unquenchable thirst for knowledge, personal growth, and desire for improvement.
Synonyms: Betterment, Mastery, Enhancement, Progress
What it is:
- Never satisfied with the status quo
- A need to improve
- Focused and applied curiosity
- Ability to recognize where growth is needed
- Ability to recognize how much growth is needed
What it isn’t:
- Satisfied with where you are
- Lazy
- Thinking you know everything
- Thinking you are already as good as you can get
Examples:
- Pushing through uncomfortable conversations and situations for the betterment of relationships
- Pursuing knowledge during on and off time
- Asking for feedback on what you do to push forward and remove obstacles
- Able to accept areas of weakness and the want to improve them
Emotional Intelligence
We are a team that is passionate about the right goals to the right degree at the right time for the right purpose in the right way.
Synonyms: Empathy, Soft skills, Emotional quotient, Social intelligence, Social graces
What it is:
- The ability to interact with people differently
- Positively influencing the emotions of others
- Awareness of your own and others’ emotions
- Capacity to control and express emotions
What it isn’t:
- Insensitive or indifferent emotions
- Lack of capacity to recognize emotions
Examples:
- Empathetic interactions creating a force for positivity
- Balancing emotional distance and emotional engagement under the right circumstances
- Ability to have difficult conversations in a manner that was conducive to communication
- Staying calm and cool during stressful times
- Keeping your eye on the goal without getting wrapped around the axel of emotions
